Customer Service Officer

Written on the 8 June 2026

If you thrive on meeting new people, delivering exceptional customer service, and being the welcoming face visitors remember, we’d love to hear from you!

Beaucare is a well-established, not-for-profit organisation based in Beaudesert with sites in the Scenic Rim and South Logan. We have nearly 40 years of supporting our community across Aged Care, Disability Services, Community Support, Referrals, and Child Care.

We’re passionate about connecting people with the right services to suit their needs and lifestyle. Join an organisation that genuinely goes above and beyond and making a meaningful difference in people’s lives every single day.

Location

This role is based in Beaudesert, in the heart of the Scenic Rim—just 30 minutes from Logan and around an hour from Ipswich and the Gold Coast. Working from our different sites may be required.

About the role

As the first point of contact for Beaucare, you'll play a vital role in creating a positive experience for clients, families, visitors, and staff.

Duties will include:

• Answering and directing incoming phone calls
• To maintain the reception and common areas to ensure a clean and welcoming space
• To maintain mail services, including picking up, sorting and recording incoming and outgoing mail and deliveries
• Coordinate room bookings including setup and catering for internal and external meetings
• Provide support with amenities ordering and checking stock levels
• Provide basic administrative support to the organisation

This is a full-time role which is paid under the Social, Community, Home Care and Disability Services Industry Award 2010 as a Social and Community Services Employee Level 1 or Level 2 depending on experience.

We are looking for someone who

• Has outstanding customer service and communication skills and has prior experience in a front office role
• Enjoys interacting with people from all walks of life
• Is organised, reliable and has strong attention to detail
• Presents professionally and creates a welcoming environment
• Is a strong team player
• Is confident using Microsoft Office and other computer systems
• Has the ability to deal with confidential information in a professional manner

What we offer

• Work for a long serving and well-respected organisation
• A supportive and values driven team
• Attractive salary packaging including $15,900 packaging limit plus $2,650 for meals and entertainment expenses per FBT year
• Additional week of leave
• Employee Assistance Program
• Workplace Banking Program

Mandatory requirements

• Certificate III or IV in Business Administration or similar
• NDIS Worker Screening Check Card (or eligible to obtain) 
• Positive Notice Blue Card (or eligible to obtain)
• Driver's licence

How to apply

Please apply via SEEK https://au.seek.com/job/92539986 and include an up-to-date resume and a cover letter which outlines why you would be suitable for the role. 

Applications close Sunday 21st June 2026 with interviews to be conducted on Thursday 25th June 2026.

For further information regarding the position please contact the HR Team on (07) 5541 4216.